The General Terms and Conditions for online purchases from Enduro d.o.o. have been prepared in accordance with the Consumer Protection Act (ZVPot-UPB2), the recommendations of the Chamber of Commerce and Industry of Slovenia (GZS), and international e-commerce codes of conduct.
The Enduro d.o.o. online store (hereinafter referred to as the “store”) is operated by Enduro d.o.o., an e-commerce service provider (hereinafter referred to as the “provider”). Upon registering in the system, visitors receive a username corresponding to their email address and a password. The username and password uniquely identify the user and link them to the information provided. Upon registration, visitors become registered users and gain the right to make purchases.
These General Terms and Conditions govern the operation of the online store, users’ rights, and the business relationship between the provider and the customer.
Availability of Information (Summary of Legislation)
The provider undertakes to make the following information available to customers at all times:
a) the company’s identity (company name, registered office and registration number),
b) contact details enabling users to communicate quickly and effectively (email, telephone),
c) the essential characteristics of the goods or services (including after-sales services and warranties),
d) product availability (each product or service offered on the website should be available within a reasonable period),
e) the terms of delivery of goods or provision of services (method, place and delivery time),
f) all prices, which must be clearly and unambiguously stated,
g) payment and delivery methods,
h) the period of validity of the offer,
i) the period during which the customer may withdraw from the contract and the conditions for withdrawal, including whether the customer bears the cost of returning goods and, if so, how much,
j) an explanation of the complaints procedure, including full contact details of the person responsible for customer relations.
Product Range
Due to the nature of online business, the online store’s product range is continually updated and may change. The prices are the provider’s retail prices and apply both to online purchases and purchases at the Enduro store.
Special Offers
Promotional prices for products on special offer apply while stocks last.
Payment Methods
The provider accepts cash payments upon collection (the online price applies) or payment by bank transfer to the account of Enduro d.o.o. based on a quotation/proforma invoice, if the customer requests this payment method.
The provider issues the customer with an invoice on a durable medium, detailing the costs and providing instructions on how to withdraw from the purchase and return the products, where necessary and possible.
Sales Contract
A sales contract between the provider and the customer is concluded only when the provider confirms the order (the customer receives an order confirmation email).
Placing an order in the online store constitutes the customer’s offer to enter into a contract and does not, in itself, mean that a contract has been concluded. The provider reserves the right to reject an order before confirming it, without any further obligations to the customer.
Once the order has been confirmed, all prices and other terms become fixed and binding on both the provider and the customer.
Prices
All prices include VAT. Prices are valid at the time the order is placed and while stocks last. Prices apply when payment is made using the methods and under the conditions specified above.
The provider strives to ensure that information is accurate and up to date; however, errors may occur in prices, product descriptions or technical specifications. In the event of an obvious error (for example, a significantly incorrect price that differs substantially from the usual market value), the provider reserves the right to cancel the order. The customer will be notified immediately in such a case.
Ordering Process
Selecting and ordering products from the ENDURO D.O.O. online store is convenient and straightforward. The process is explained below in a few simple steps.
You must register before placing an order.
a) To add a product to your cart, simply click the “Add to Cart” button on the right. A window will open, allowing you to continue shopping or proceed to place your order.
b) You can edit the contents of your cart at any time on the “Cart” page. There you can remove individual products or change the quantities ordered.
c) When you have finished shopping, click “Checkout” to open the “Delivery Details” page.
Issuing Invoices
The provider issues an invoice to the customer after the ordered goods have been delivered. If the customer collects the goods in person at the store, they receive a printed invoice upon collection.
The provider must issue an invoice for the supply of goods or services and provide it to the customer. The customer must accept the invoice and retain it immediately after leaving the business premises.
Product Returns – Withdrawal from the Contract
Consumers have the right to notify the company within 14 days of receiving the goods (at the contact email address
[email protected]) that they are withdrawing from the contract, without having to give a reason for their decision.
A consumer is deemed to have submitted their notice of withdrawal on time if it is sent within the specified withdrawal period. The only cost borne by the consumer in connection with withdrawal from the contract is the cost of returning the goods. Goods must be returned to the seller no later than 14 days after the notice of withdrawal from the contract (purchase) has been submitted.
Goods must be returned with the invoice and undamaged, unless the goods have been destroyed, damaged, lost or reduced in quantity through no fault of the consumer. Refunds will be made as soon as possible and no later than 14 days after receipt of the notice of withdrawal from the contract. Refunds are made to the customer’s bank account or by postal money order.
Delivery
The provider will deliver the goods or services within the agreed period. For products in stock, this period is 1 to 4 working days.
Shipping is free for orders of EUR 50.00 or more.
The provider’s contracted delivery partner is Pošta Slovenije. Shipping costs are charged in accordance with Pošta Slovenije’s price list, published on its website at www.posta.si.
The fee for collecting payment on delivery is EUR 0.96 for purchases up to EUR 96.00; for purchases from EUR 96.00 to EUR 501.00, it is 1% of the purchase value; and for purchases above EUR 501.00, the fee is EUR 5.01.
Protection of Personal Data
The provider undertakes to protect users’ personal data on an ongoing basis.
For registered members, the provider retains the following information indefinitely: first and last name, date of birth, email address, contact telephone number, primary address and delivery addresses, country of residence, date and time of registration, and an archive of communications with the provider.
The provider will use personal data exclusively for the purposes of fulfilling orders (sending information materials, offers and invoices) and other necessary communications.
User data will under no circumstances be disclosed to unauthorized persons.
Users are also responsible for protecting their personal data by keeping their username and password secure and ensuring that their computer has appropriate software protection (antivirus software).
Communication
The provider will contact users through means of distance communication only if the user does not expressly object.
Promotional emails will meet the following requirements:
• they will be clearly and unambiguously identified as advertising messages,
• the sender will be clearly identifiable,
• special offers, promotions and other marketing activities will be identified as such, and the conditions for participation will be clearly stated,
• the method for unsubscribing from promotional messages will be clearly explained,
• the provider will expressly respect the user’s wish not to receive promotional messages. The provider reserves the right to amend these Terms and Conditions without prior notice.
Company Liability for Material Defects
Consumers may submit a claim concerning a material defect in any purchased product, regardless of whether or not the product is covered by a warranty.
A consumer may report a material defect to the provider within two months of discovering it, provided that no more than two years have passed since the goods were received.
At their discretion, consumers may request that the defect be remedied, a proportionate reduction in the amount paid, replacement of the goods, or a refund of the amount paid.
When exercising these rights, the consumer must describe the defect in detail in the notification and allow the provider to inspect the product.
If the defect is not disputed, the provider must comply with the consumer’s request as soon as possible and no later than eight days. If the defect is disputed, the provider must provide a written response within eight days.
Complaints and Disputes
The customer and ENDURO d.o.o. will attempt to resolve any disputes arising between them amicably. If this is not possible, the District Court in Slovenj Gradec shall have jurisdiction over the dispute
.
In accordance with the law, Enduro d.o.o. does not recognize any alternative consumer dispute resolution provider as competent to resolve a consumer dispute that a consumer may initiate under the Out-of-Court Settlement of Consumer Disputes Act.
Enduro d.o.o., which operates an online store offering goods and services in Slovenia, publishes on its website an electronic link to the online consumer dispute resolution platform. The platform is available to consumers at the following link:
online dispute resolution.
These arrangements are based on the Out-of-Court Settlement of Consumer Disputes Act, Regulation (EU) No 524/2013 of the European Parliament and of the Council on online dispute resolution for consumer disputes, and amending Regulation (EC) No 2016/2004 and Directive 2009/22/EC.
Protection of Personal Data
Enduro d.o.o. undertakes to protect the confidentiality of personal data and the privacy of users of the www.enduro.si online store. Personal data collected is used exclusively to provide the services we offer.
The Enduro d.o.o. store respects the confidentiality of personal data and the privacy of online store users and will therefore take all necessary measures to protect them against breaches and misuse.
The Enduro d.o.o. store protects the personal data collected on an ongoing basis in accordance with the Personal Data Protection Act (Official Gazette of the Republic of Slovenia, No. 94/07) (ZVOP-1), the Electronic Communications Act (Official Gazette of the Republic of Slovenia, Nos. 109/12, 110/13, 40/14 – ZIN-B, 54/14 – Constitutional Court decision, 81/15 and 40/17), and the General Data Protection Regulation (GDPR).
Use of Personal Data
For the purpose of providing our services, we collect, maintain, process and store the following user data:
- first and last name
- address and delivery addresses
- legal entity name (if the user is a legal entity)
- tax identification number (if the user is a legal entity)
- email address (username)
- password in encrypted form
- contact telephone number
- country of residence
- other information voluntarily entered by the user in online store forms
- other information voluntarily added by the user to their profile at a later date
The company is not responsible for the accuracy, completeness or currency of information entered by users.
The provider does not disclose data to third parties. The provider collects personal data with the express consent or agreement of the individuals concerned.
The provider retains records of consent together with their content and the content of the form through which consent was obtained. The provider stores personal data collections within the Republic of Slovenia and does not transfer them to other countries.
Implementation of the Privacy Policy
In accordance with the Personal Data Protection Act, the Enduro d.o.o. store has established rules governing personal data protection in its Personal Data Protection Policy.
All regular and temporary employees of the company who have access to users’ personal and other data are familiar with the provisions of the Personal Data Protection Policy and their obligation to protect such data. They are required to comply with the provisions on confidentiality of personal data and the privacy of online store users. This obligation to protect personal and other data applies indefinitely, including after the employment or contractual relationship with the company has ended.
Registered users may stop using the online store and cancel their registration at any time. To do so, they must notify the company of the cancellation in writing or by email at
[email protected]. The company will continue to protect the confidentiality of personal data and the privacy of online store users in accordance with this Privacy Policy even after registration has been cancelled.
Protection of Children
Any communication intended for children will be appropriate for their age and will not exploit their trust, lack of experience or sense of loyalty. The Enduro d.o.o. store will not accept orders from anyone it knows or suspects to be a child without the express permission of a parent or guardian.
The Enduro d.o.o. store will not collect any personal data from children without the express permission of a parent or guardian. Nor will it disclose data received from children, except to their parents or guardians. The provider must not offer unrestricted access to products or services that are harmful to children.
Right to Information and Erasure
Every user has the right and ability to access, edit and request the erasure of personal data held by us that they provided during registration or when subscribing to email newsletters.
Order status notifications: We reserve the right to notify users of their order status (order acceptance, dispatch, readiness for in-store collection) by email or by SMS to the telephone number provided during the ordering or registration process.
Notifications: Once you subscribe to notifications, your email address will be used for promotional purposes with your consent until you unsubscribe. You are subscribed to notifications only if you tick the relevant checkbox when placing your order or subscribe directly through the email notification form on our website.
You may unsubscribe from email notifications at any time by sending an email to
[email protected] with the subject or message “Unsubscribe from newsletters”, or by clicking the “Unsubscribe from newsletters” link in the footer of our promotional emails.
Rights of Users of the enduro.si Website
- Right to be forgotten – if individuals no longer want their personal data to be stored and processed, they may request its erasure at any time, provided that there are no lawful grounds for continued retention.
- Right to access and amend personal data (mandatory fields remain: first name, last name and delivery address).
- Right to adjust and control website cookie tracking.
- Right to know how long personal data is retained.
- Right to request rectification or erasure, or to lodge a complaint.
- Right to data portability – individuals may request all personal data concerning them that is held by the Enduro d.o.o. store in a structured, commonly used and machine-readable format.
- Right to legal remedies and sanctions – individuals have the right to lodge a complaint with the supervisory authority, to seek judicial remedies against a decision by the supervisory authority or its failure to act, and to seek compensation and liability.
- Right not to be subject to measures based solely on profiling, analysis or predictions made using automated processing.
- Right to withdraw consent – individuals have the right to withdraw consent to the further processing of their personal data, particularly for direct marketing purposes.
Procedure for Exercising Rights
I understand that I may submit any of the above requests relating to the exercise of my personal data rights to
[email protected].
I understand that additional information may be requested from me to verify my identity when I exercise my personal data rights, and that action may be refused only if the store demonstrates that it cannot reliably identify me.
I understand that the Enduro d.o.o. store must respond to my request to exercise my rights concerning the personal data listed above without undue delay and no later than one month after receiving the request.
The Enduro d.o.o. store retains individuals’ personal data until they withdraw their consent to its storage and processing. Users may request that the Enduro d.o.o. store immediately and permanently erase all their personal data. Users may also delete their profile and all associated personal data themselves through their profile page on the enduro.si website. Users may also withdraw their consent to receive emails. They can do so by clicking the unsubscribe link in the footer of any of our promotional emails or by sending an email to
[email protected] with the message “Unsubscribe from newsletters”.
Additional Information
In accordance with regulations governing personal data protection, the Enduro d.o.o. store is obliged to protect the personal data of users of the www.enduro.si website. Under no circumstances will it disclose users’ personal or other data to a third party or allow a third party access to such data without the user’s express permission, except where required to do so by government authorities under the law or where it believes in good faith that such action is necessary for proceedings before courts or other public authorities or to protect and enforce the company’s legitimate interests.
All personal and other data provided by users when registering for the online store or placing orders, including order details, will be protected in accordance with personal data protection regulations. The Enduro d.o.o. store will not use such data for any purpose that could harm the user or any other person involved, nor will it use user data to send promotional emails or other unsolicited promotional material unless the user has chosen email as the communication channel for receiving information about news, new products and special offers. The confidentiality of users’ personal and other data will be respected in all circumstances.
The Enduro d.o.o. store will retain users’ personal data in its personal data records only for as long as strictly necessary to achieve the purpose for which the data was collected and stored.
The company will provide the delivery service only with the information necessary to deliver products purchased from the online store (recipient details and delivery address). The company will contact users by email if necessary to complete an online purchase, and by telephone only if a problem arises during registration or the online purchasing process.
We wish you an enjoyable and rewarding shopping experience!
